Most of our employees begin their careers with us in our stores, and many decide to stay in the same store for years, since that is the true lifeblood of our business. Our store positions offer the best introduction to our products, customer service standards, and our core company values. When customers walk into any one of our stores, they immediately gain a sense of the "passion and commitment" that exemplifies everyone in the company. This excitement is fostered by the spirit of our store employees.
Customer service is Direct Wireless’s core competency, so hiring people who are self-motivated and team-oriented with a passion for customer service is key. We place so much importance on service that every associate takes part in our Above and Beyond Customer Service training at the home office.
Our 13 Keys To Great Customer Service:
• Greet Customer Immediately
• Be Polite
• Look Customer in the Eyes
• Address Customer by Their Name
• Ask Open-Ended Questions
• Listen 66% of the Time
• Determine the Customers' Needs
• Get the Customer Doing Something
• Say Please and Thank You
• Follow Up
• Under Promise and Over Deliver
• Exceed the Customer Expectations
• Do Unto Others
