DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
Sprint Nextel Data Solutions
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
DirectWireless Sprint Nextel Preferred Partner
 
 
 
Per Incident Service & Repair Options Turnaround Time Pricing  
Walk-in Service - Level 1
While you wait
Not all phones are eligible
$15 per phone, per incident
No charge for customers enrolled in Total Equipment Protection or Equipment Service & Repair Program
• Software Customization
• Antenna Replacement 		• Device unlock/reset
• Cleaning
Walk-in Service - Level 2 $35 per phone, per incident
• SIM Card Replacement
• Speaker Replacment
• Microphone Replacment 		• Button or Keypad Replacement
• Vibe Motor Replacement
• Exchange Due to Level 2 Issues
Walk-in Service Level 3 $55 per phone, per incident

• Hindge Assembly Replacement
• Housing Replacement
• Camera Replacement
• Exchange Due to Level 3 Issues

• Flip Replacement
• LCD/Touch Screen Replacement
• Wireless Data Card Replacement

Advanced Exchange
1 to 2 business days

$35-$55 per phone, per incident
Depends on Walk-in Service Level

• Replacement of phones that are not eligible for "while you wait" service
¹ The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse. Not all units are eligible for the Sprint Equipment Service & Repair Program. Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation. Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician.
   
     
     
© 2006 DirectWireless, Inc. All Rights Reserved. The Sprint logo is a registered trademark of Sprint Nextel.
Contact: web.dev@directwireless.com | Terms of Use | Site Map | Privacy Statement